Return & Refund Policy

Last Updated: September 15, 2026

At New Bombay Electronics (newbombayelectronics.com), customer satisfaction is our top priority. We understand that purchasing home electronics—such as refrigerators, water dispensers, air conditioners, and multi-door freezers—is a major investment. Our Return & Refund Policy ensures a smooth process if your purchase isn’t quite right.

1. Return Eligibility You may request a return or replacement within 7 days of receiving your product if it meets any of the following conditions:

  • The item arrived physically damaged or broken.

  • The item is defective or not functioning upon first setup (Dead on Arrival).

  • You received an incorrect model, size, or color compared to what was ordered.

  • The product is missing accessories or components included in the original package.

2. Return Conditions To be eligible for a return, the product must meet the following requirements:

  • It must be unused, uninstalled, and in the same condition as received.

  • It must be in its original manufacturer packaging, including all boxes, manuals, accessories, and warranty cards.

  • You must provide a valid proof of purchase (order confirmation or invoice).

3. Non-Returnable Items

  • Items reported after the 7-day return window has expired.

  • Products damaged due to improper user installation, electrical surges, or unauthorized repair attempts.

  • Products with missing serial numbers or altered brand tags.

4. Return & Replacement Process

  • Step 1: Contact us within 7 days at info@newbombayelectronics.com with your order number, details of the issue, and clear photos/videos of the defect or damage.

  • Step 2: Our customer support team will review your request and arrange for physical inspection or item pickup.

  • Step 3: Once inspected and approved, we will initiate a replacement or refund based on your preference and item availability.

5. Refund Options & Timelines

  • Approved Refunds: Refunds will be credited back to your original payment method or issued via bank transfer within 5 to 10 business days after the returned product passes quality inspection.

  • Shipping Fee Refunds: Original shipping charges are non-refundable unless the return is due to our error (e.g., defective, damaged, or wrong item sent).

6. Contact Us For any return, exchange, or refund inquiries, please get in touch with our support team:

  • Website: newbombayelectronics.com

  • Email: info@newbombayelectronics.com